Contact and corrections

Open Line can't repair a handset or sort out a disputed phone bill; it is a small, independent publication. A guide of ours that is wrong or out of date, though, is something we want to hear about.

Reporting an error

Telecom rules don't stand still: roaming terms, emergency-call duties and number-porting steps all get revised. Noticed a figure that is wrong, a rule that has been superseded or a source that no longer loads? Post a note to Open Line (the address is on the legal notice page) with the link to the guide and the sentence you mean. Each fix is checked against the primary source, and the "Updated" date at the top of the guide shows when it was made.

What we cannot help with

• Your account, plan or bill. Open Line is not an operator and has no access to any customer account. Questions about charges, porting requests or coverage go to your own provider, and disputes to the national telecoms regulator or ombudsman.
• Emergencies. If you need help now, call your local emergency number (112 in the EU) from the most reliable connection you have.
• Sponsorship and paid placement. Open Line does not sell plans, SIM cards or calling credit, and does not accept payment to recommend a service.
• The former VikingTalk service. Open Line has no connection with the calling service or the blog that used this domain before, and cannot access any of their accounts; see About.